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- Episode 1 Communicating a sense of gratitude
- Episode 2 How to politely ask someone to repeat something
- Episode 3 Expressing an opinion concisely
- Episode 4 How to make explanations using photos and other materials
- Episode 5 Relaying messages
- Episode 6 Obtaining permission
- Episode 7 Making apologies
- Episode 8 Making suggestions
- Episode 9 Asking questions using keego
- Episode 10 Offering support
- Episode 11 Asking how to pronounce names
- Episode 12 Asking for clarification
- Episode 13 Answering phone calls for others
- Episode 14 Responding when you've been asked to do too many things
- Episode 15 Offering logical explanations
- Episode 16 Handling difficult negotiations over the phone
- Episode 17 Supporting a subordinate
- Episode 18 Politely explaining rules
- Episode 19 Dealing with ambiguous complaints
- Episode 20 Telling passengers in a hurry that they may be late
- Episode 21 Asking a shop manager to follow orders from head office
- Episode 22 Identifying your chance to speak at a meeting
- Episode 23 Explaining when there's been a misunderstanding
- Episode 24 Adjusting a schedule with a client
- Episode 25 Making small talk with a client
- Episode 26 Cheering up a junior employee who is feeling down
- Episode 27 Asking others for favors
- Episode 28 Checking that others have understood instructions
- Episode 29 Reporting to a superior that a coworker is ill
- Episode 30 Turning down a request for support politely
- Episode 31 Business Japanese Quiz Part 1
- Episode 32 Business Japanese Quiz Part 2
- Episode 33 Dealing with a complaint from a neighbor
- Episode 34 Asking for instant guidance
- Episode 35 Asking for further information
- Episode 36 Saying how much you can do
- Episode 37 Explaining that you can't make a decision on the spot
- Episode 38 Taking over someone's work without hurting their feelings
- Episode 39 Explaining a need for staffing adjustment
- Episode 40 Pointing out a senior coworker's mistake
- Episode 41 Words of support for a coworker
- Episode 42 Fielding an urgent request on the phone
- Episode 43 Determining what is worrying a client
- Episode 44 Making a polite request to a superior
- Episode 45 Asking someone to repeat and clarify
- Episode 46 Recommending additional repairs
- Episode 47 Business Japanese Review Special: Part 1
- Episode 48 Business Japanese Review Special: Part 2
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Easy Japanese for Work - Season 1 Episode 19 Dealing with ambiguous complaints
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Wu Fei, from China, works as a co-manager of a Yakiniku restaurant in Tokyo. After graduating university, she moved to Japan in 2010 and began studying Japanese. She began working at this Yakiniku restaurant last year. Besides waitressing, she's responsible for store operations and training new staff members. Her Japanese is great, but sometimes she finds it hard to deal with ambiguous complaints from customers. She tackles a roleplay challenge to help her improve her customer service skills.
Runtime: 26:14 minutes
Quality: HD
First Air Date: Mar 21, 2019
Last Air date: Feb 21, 2022
Episode: 48 Episode
Season: 1 Season
IMDb: 10
Keyword: japanese language
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